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Frequently Asked Questions

Tracking Your Package: 

Once your tracking has been uploaded to your order, it is your responsibility to track it. In some instances the shipping company may need to contact you regarding your address or access to your property, so it can delay your order if you fail to respond in a timely manner. Please note, we do not take responsibility for tracking your order. 

Refund Status
Ruffwear will issue a credit for the amount of the returned item(s) within 3-5 business days of receipt. However, please allow up to two billing cycles for the credit to appear on your statement.

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